Shipping policy

 

Shipping

We ship our products exclusively from Germany. The shipment is carried out by a reliable shipping service provider directly to the delivery address you provided.

Shipping Costs

The shipping costs will be clearly displayed during the ordering process and will be visible in your order summary before completing the purchase.

Delivery Time

The delivery time is typically 2–7 business days after the full payment has been received. No deliveries are made on Sundays or public holidays.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation via email. This will include a tracking number, if available, so you can monitor the status of your delivery.

Delivery Notes

Please ensure that the delivery address you provide is correct to avoid delays or additional costs. If you are not available at the time of delivery, the shipping service provider will usually leave a notification with further instructions.

Transport Damage

If your delivery arrives damaged, please contact us immediately via email at anita@wunder-same.de and document the damage. We will resolve the issue as quickly as possible.

If you have any further questions, please do not hesitate to contact us.